Dept Supervisor
Location Charlotte HotelThe Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality.
Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions.
Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.
Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
We embody a culture of respect, gratitude and empowerment day in and day out.
If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.
Job Description The overall objective and purpose of the Food & Beverage Supervisor is to support Food & Beverage Managers in the management of the Restaurant and Pool Deck/Bar, to ensure guests receive the ultimate dining experience.
Responsible for supervising the daily restaurant operations, maintaining sanitation standards, and supporting the service staff.
They are to embody the true spirit of this Omni destination in support of the mission, core values, standards and goals established by the Omni organization.
Responsibilities o Ensure that Four Diamond standards and a consistent level of guest satisfaction are met o Be thoroughly familiar with responsibilities of all outlets positions and be able to execute each.
o Supervise the F&B staff members and act as F&B Manager-on-duty in the absence of F&B Management.
o Exemplify and connect F&B associate to Omni culture o Assist with staff training and development, conducting Moments of Service Success Checklists as assignedo Assist with recruitment and selection of outlets associates.
o Monitor and complete daily inventories of F&B supplies and equipment.
o Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standard.
o To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed.
o Assist the F&B Managers maintain control of both payroll, scheduling and food expenditures.
o Complete any assignments or projects assigned by the F&B Manager Asst.
Director of F&B.
o Lead staff stand-ups (line-ups) as directed by F&B Manager Asst.
Director of F&B.
o Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest.
o Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
o Participate in issue prevention meetings and respond to alerts in Epitome according to direction of management.
o Communicate all hotel, guest and group information to associates on a daily basis.
o Become familiar with all F&B hotel operating systems and programs.
o Adhere to all Systems and Controls of the F&B Outlets, and appropriate areas of responsibilities.
o Assist with the creation of schedules and monitor staffing levels according to business cycles.
o Effectively coach and counsel associates as needed and assist with completion of performance evaluations.
o Responsible for assisting with monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly).
o Responsible for ensuring all Omni Standards are applied with regard to new hire training paperwork and orientation, disciplinary procedures, uniform issuance.
o Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
o Responsible for covering shifts in the event of call-offs of staff.
o Responsible for providing weekend and holiday coverage.
o Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies.
Reinforce and train associates on Power of One and Power of Engagement principles.
o Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
o Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
o Respond to any reasonable task as assigned by managemento Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
o Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
o Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Qualifications o Must have strong customer service, analytical, communication, presentation, training, coaching and organizational skills.
o Must have fluent with Word, Excel, Publisher, Outlook.
o Maintain a professional business appearance, attitude, and performance.
o Thorough knowledge of food and food delivery as well as Beer, liquor, wine and craft cocktails.
o Prior hospitality food & beverage experience required, with leadership responsibilities.
Salary:
$34.
99 - $63.
60.
Estimated Salary: $20 to $28 per hour based on qualifications.
Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions.
Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.
Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
We embody a culture of respect, gratitude and empowerment day in and day out.
If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.
Job Description The overall objective and purpose of the Food & Beverage Supervisor is to support Food & Beverage Managers in the management of the Restaurant and Pool Deck/Bar, to ensure guests receive the ultimate dining experience.
Responsible for supervising the daily restaurant operations, maintaining sanitation standards, and supporting the service staff.
They are to embody the true spirit of this Omni destination in support of the mission, core values, standards and goals established by the Omni organization.
Responsibilities o Ensure that Four Diamond standards and a consistent level of guest satisfaction are met o Be thoroughly familiar with responsibilities of all outlets positions and be able to execute each.
o Supervise the F&B staff members and act as F&B Manager-on-duty in the absence of F&B Management.
o Exemplify and connect F&B associate to Omni culture o Assist with staff training and development, conducting Moments of Service Success Checklists as assignedo Assist with recruitment and selection of outlets associates.
o Monitor and complete daily inventories of F&B supplies and equipment.
o Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standard.
o To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed.
o Assist the F&B Managers maintain control of both payroll, scheduling and food expenditures.
o Complete any assignments or projects assigned by the F&B Manager Asst.
Director of F&B.
o Lead staff stand-ups (line-ups) as directed by F&B Manager Asst.
Director of F&B.
o Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest.
o Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
o Participate in issue prevention meetings and respond to alerts in Epitome according to direction of management.
o Communicate all hotel, guest and group information to associates on a daily basis.
o Become familiar with all F&B hotel operating systems and programs.
o Adhere to all Systems and Controls of the F&B Outlets, and appropriate areas of responsibilities.
o Assist with the creation of schedules and monitor staffing levels according to business cycles.
o Effectively coach and counsel associates as needed and assist with completion of performance evaluations.
o Responsible for assisting with monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly).
o Responsible for ensuring all Omni Standards are applied with regard to new hire training paperwork and orientation, disciplinary procedures, uniform issuance.
o Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
o Responsible for covering shifts in the event of call-offs of staff.
o Responsible for providing weekend and holiday coverage.
o Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies.
Reinforce and train associates on Power of One and Power of Engagement principles.
o Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
o Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
o Respond to any reasonable task as assigned by managemento Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
o Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
o Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Qualifications o Must have strong customer service, analytical, communication, presentation, training, coaching and organizational skills.
o Must have fluent with Word, Excel, Publisher, Outlook.
o Maintain a professional business appearance, attitude, and performance.
o Thorough knowledge of food and food delivery as well as Beer, liquor, wine and craft cocktails.
o Prior hospitality food & beverage experience required, with leadership responsibilities.
Salary:
$34.
99 - $63.
60.
Estimated Salary: $20 to $28 per hour based on qualifications.
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