Desktop Support/PC Refresh
Experis IT, the professional division of the ManpowerGroup, invites you to join our 13,000
consultant team today.
We offer a large national presence, high stability, and tremendous remarket capabilities.
We are currently seeking a Desktop Technician for our Fortune 100 client located in Charlotte.
PC Refresh Job Description Desktop Technicians Profile:
Overview:
Ideal candidates will have recent Win 10 upgrade experience in large enterprise environments with 3K
machines.
Top notch customer service skills and excellent organizational skills.
Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.
e.
laptops, desktops, and printers), refresh, upgrade and deployment projects as well as excellent customer service skills in a corporate environment.
Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking.
Ability to display a positive attitude and approach Profile:
Windows 7 32 to Windows 10 64 bit upgrades Windows 7 to Windows 10 Device Upgrade Thin Client Deployments Referenceable experience in the following tasks:
Building new drives with Windows 7 or 10 O/S Installing additional applications requiring manual installation steps Copy/Transfer user data from old drive to new drive Scheduling of deployment with customer Pre and post user communication and follow-up Support common Windows applications and their configurations including MS Office and Outlook Deploy devices Return old drive/machine to inventory Ensure inventory systems are updated Call support experience Microsoft Configuration Toolkit Service Now CMBD Experience Client Facing and strong ability to communicate Field questions from End Users Service Now, USMT (User State Migration Tool), SCCM (Microsoft System Center Configuration Manager) Additional Notes:
Deploys new hardware to end-users including backup and transfer of end-user data and files from old PC to replacement PC.
Diagnose software and hardware errors and compatibility issues to provide post deployment support when needed.
Understands McAfee encryption and USMT file transfer Provide a very high level of customer service while meeting agreed to weekly build and deployment targets while working in a dynamic, complex environment.
Documents upgrade requests thoroughly in Service now and associated asset assignment and inventory management.
Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.
Adheres to Desktop and End User Computing processes, procedures, policies, and job aids? Provides customer training and knowledge documentation.
CMDB, SCCM, Service Now knowledge, USMT.
Possess a friendly, can-do and mature attitude focusing on great customer service.
Experience with current desktop, laptop, peripheral technologies.
Experience with imaging machines.
Experience utilizing client remote control solutions.
AA Information Technology or technical institute degree / certificate in Computer Science or the equivalent combination of education, technical designations and work experience.
Approximately 5 to 7 years of related experience in IT functions.
Experis is an Equal Opportunity Employer (EOE/AA).
Estimated Salary: $20 to $28 per hour based on qualifications.
consultant team today.
We offer a large national presence, high stability, and tremendous remarket capabilities.
We are currently seeking a Desktop Technician for our Fortune 100 client located in Charlotte.
PC Refresh Job Description Desktop Technicians Profile:
Overview:
Ideal candidates will have recent Win 10 upgrade experience in large enterprise environments with 3K
machines.
Top notch customer service skills and excellent organizational skills.
Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.
e.
laptops, desktops, and printers), refresh, upgrade and deployment projects as well as excellent customer service skills in a corporate environment.
Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking.
Ability to display a positive attitude and approach Profile:
Windows 7 32 to Windows 10 64 bit upgrades Windows 7 to Windows 10 Device Upgrade Thin Client Deployments Referenceable experience in the following tasks:
Building new drives with Windows 7 or 10 O/S Installing additional applications requiring manual installation steps Copy/Transfer user data from old drive to new drive Scheduling of deployment with customer Pre and post user communication and follow-up Support common Windows applications and their configurations including MS Office and Outlook Deploy devices Return old drive/machine to inventory Ensure inventory systems are updated Call support experience Microsoft Configuration Toolkit Service Now CMBD Experience Client Facing and strong ability to communicate Field questions from End Users Service Now, USMT (User State Migration Tool), SCCM (Microsoft System Center Configuration Manager) Additional Notes:
Deploys new hardware to end-users including backup and transfer of end-user data and files from old PC to replacement PC.
Diagnose software and hardware errors and compatibility issues to provide post deployment support when needed.
Understands McAfee encryption and USMT file transfer Provide a very high level of customer service while meeting agreed to weekly build and deployment targets while working in a dynamic, complex environment.
Documents upgrade requests thoroughly in Service now and associated asset assignment and inventory management.
Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.
Adheres to Desktop and End User Computing processes, procedures, policies, and job aids? Provides customer training and knowledge documentation.
CMDB, SCCM, Service Now knowledge, USMT.
Possess a friendly, can-do and mature attitude focusing on great customer service.
Experience with current desktop, laptop, peripheral technologies.
Experience with imaging machines.
Experience utilizing client remote control solutions.
AA Information Technology or technical institute degree / certificate in Computer Science or the equivalent combination of education, technical designations and work experience.
Approximately 5 to 7 years of related experience in IT functions.
Experis is an Equal Opportunity Employer (EOE/AA).
Estimated Salary: $20 to $28 per hour based on qualifications.
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