Customer Success Support Specialist - Part Time
Awarded the Top Places to work in Charlotte, ON24 is seeking a Customer Success Support Specialist to assists with the setup, execution, and coordination of webcasts and virtual events. This role requires a highly detail-oriented individual who is comfortable interfacing with clients under fast-paced, time-critical situations and has excellent troubleshooting abilities. Customer service skills and keen understanding of technology are critical components of this position.
ON24 encourages employee career growth and rewards those with a passion for success. At ON24 you will work with the most talented individuals in the industry and our customer base includes the world's largest and highest-profile companies.
Responsibilities
Use ON24's virtual product suite to set up webcast and virtual event elements such as registration pages, emails, content, locations, surveys, archives and other event elements
Coordinate with Event Managers to manage the delivery of key event related elements
Perform event related tasks, such as conference bridge scheduling, work order processing, data input, answering event audience member inquiries, location design edits and custom reports generation
Work in a client facing capacity to provide live webcast & virtual show monitoring and platform trainings
Perform other webcast and virtual event related activities as necessary
Required Experience
Strong technical skills and some knowledge of HTML and/or CSS
Experience with Adobe Photoshop and Microsoft Office suite
Essential Skills
Well organized and able to provide high quality work 100% of the time
An interest in learning about virtual events technologies and services
Integrity, creativity, high standards, persistence, and achievement oriented
Ability to thrive in a rapidly changing environment
Sense of urgency to provide a rapid response to client requests
Ability to communicate effectively
ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24's employees to perform their job duties may result in discipline up to and including discharge.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
ON24 encourages employee career growth and rewards those with a passion for success. At ON24 you will work with the most talented individuals in the industry and our customer base includes the world's largest and highest-profile companies.
Responsibilities
Use ON24's virtual product suite to set up webcast and virtual event elements such as registration pages, emails, content, locations, surveys, archives and other event elements
Coordinate with Event Managers to manage the delivery of key event related elements
Perform event related tasks, such as conference bridge scheduling, work order processing, data input, answering event audience member inquiries, location design edits and custom reports generation
Work in a client facing capacity to provide live webcast & virtual show monitoring and platform trainings
Perform other webcast and virtual event related activities as necessary
Required Experience
Strong technical skills and some knowledge of HTML and/or CSS
Experience with Adobe Photoshop and Microsoft Office suite
Essential Skills
Well organized and able to provide high quality work 100% of the time
An interest in learning about virtual events technologies and services
Integrity, creativity, high standards, persistence, and achievement oriented
Ability to thrive in a rapidly changing environment
Sense of urgency to provide a rapid response to client requests
Ability to communicate effectively
ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24's employees to perform their job duties may result in discipline up to and including discharge.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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