SERVICE SUPERVISOR
COMPANY PROFILE
The Access segment consists of the JLG and Jerr-Dan business units. At JLG, we are committed to being the provider of choice worldwide for access equipment. The Company's diverse product portfolio includes leading brands such as JLG aerial work platforms and JLG SkyTrak and telescopic forklifts. For 30 years, Jerr-Dan has redefined the towing industry. Jerr-Dan tow trucks, whether it be wreckers or carriers, have a proven track record in vehicle recovery.
Oshkosh Access is a segment of Oshkosh Corporation, which is a Fortune 500, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.
SUMMARY
Support teams with materials, technical support & leadership to create a safe, productive & profitable environment. Plan and facilitate work of assigned employees to support on-time completion of production schedules.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support teams as required.
Maintain a positive working attitude and environment.
Ensure that policies, procedures, and bargaining unit agreement requirements are satisfied.
Implement and sustain 6S in work areas.
Willingness to accept and delegate authority.
Accurately maintain company records and documents in accordance with policies and procedures.
Focus on product quality and process control.
Interview, appraise and discipline employees. Acknowledge team accomplishments.
Work directly with Customer Support Reps and Material Support personnel to facilitate service issues.
Manage the shop service, reconditioning and mobile service programs
Report and respond to product and process nonconformance issues.
Implement effective corrective actions utilizing structured planning methods.
Point of contact for all safety issues:
investigate accidents, apply solutions, etc.Monitor and manage budgets, costs, and overtime.
Communicate directly with customers on site and through phone and e-mail .
Implement & support the Continuous Improvement Plan. Coach employees within the plan.
Participate in the resolution of grievances.
Champion process improvements & lead Kaizen events.
Work directly with JLG Warranty and District Service Managers to resolve issues.
Must be willing to complete additional advanced training/education courses as required.
Other Duties as assigned
BASIC QUALIFICATIONS
Six plus years of related work experience
PREFERRED QUALIFICATIONS
Bachelor's degree in a related field
Team Coordinator Assessment
Lean/Six Sigma or Project Management certifications
Experience with Lotus Notes E-mail & JDE is recommended and will be required within three months in this position
Must complete Team and Continuous Improvement Training
OSK123
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons, as defined in these regulations. Generally, a U.S. Person is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Estimated Salary: $20 to $28 per hour based on qualifications.
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