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SOACC Operations Manager (Security Operations)

Company Name:
Bank of America Corp.
Title: SOACC Operations Manager (Security Operations)
Location: NC-Charlotte
Other Locations:
The Security Operations/Analysis Command Center (SOACC) Operations Manager, a first-level management position, will oversee the SOACC operator functions. The Operations Manager will develop and manage the quality control program for SOACC operation teams including alarm monitoring and data entry. The Operations Manager will ensure compliance with all BOA policies and procedures as well as ensure that necessary staffing is maintained to meet performance objectives. Other key responsibilities include all new hire and daily training execution, coordination and documentation, cross training, associate development, scheduling and timekeeping. Performs all managerial functions, project planning, and continually utilizes independent judgment. Less than 50% of time is spent doing actual production work. Must have 2 or more direct reports
Required Skills
o Bachelors Degree
o Flexibility with schedule, able to fill shift gaps as needed
o Demonstrated experience with analytical tools and processes (PowerPoint, Excel macros, pivot tables, V-lookups, linking tables,); experience in research methods related to the social science discipline (quantitative, qualitative, and evaluation research).
o Demonstrated experience in crisis reporting
o Superior research skills
o Strong familiarity with social media networking tools
o Superior writing skills with strong attention to detail
o Professional demeanor
o Strong organizational skills
o Ability to juggle mutliple competing tasks and prioritizing accordingly
o Strong interpersonal and communication skills (written and verbal)
o Proven ability to operate efficiently and effectively in a high pressure time sensitive environment
Desired Skills
o Proven management experience a plus.
o Strong technical aptitude; proficiency in MS Word, Excel and PowerPoint required, experience with MS Access or similar database system, Visual Basic for Applications (VBA), Brandwatch and Visio also preferred.
o Proven track record in intelligence/crime/threat analysis field, such as previous experience with a federal, state, local, or private sector intelligence or law enforcement entity; demonstrated familiarity with the intelligence cycle (collection, analysis, and dissemination).
o Understanding of intelligence analysis writing style (clear, effective, and brief).
o Creative thinker, capable of spotting and forecasting emerging trends, threats, and tactics.
o Proven business acumen and ability to leverage databases to input data and extract trends from them; expertise in using mapping software to portray security/threat/intelligence trends.KS-Security
Organization: 1256995-GTO & GDCE HR_CORP SECURITY_EXECUTIVE PROTECTION

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