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Customer Solutions - SAP Customer - Specialist Leader

Company Name:
Deloitte
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world-s most well-known and respected companies, including more than 75 percent of the Fortune 100.
At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you-ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients- will be heard.
Deloitte Consulting LLP is one of the world''s leading management consulting firms for executable strategy, operations, technology, and human capital advisory services. The consulting practice is built around integrated core capabilities - people, process and technology and industry expertise - the capabilities needed to help clients to tackle their most complex challenges.
TECHNOLOGY
Deloitte Consulting''s technology professionals help clients identify and solve their most critical information and technological challenges. We provide advisory through end-to-end implementation services as well as outsourcing services and are recognized in the marketplace for capabilities across the spectrum.
Our experienced technology professionals offer deep technical experience in their area of focus and are committed to delivering efficient, technology-based solutions to our clients. Our professionals are also aligned to industry sectors. By combining our technical capabilities with our industry experiences, we create unmatched market offerings to solve our clients'' business issues. Additionally, we have long-term partnerships with many of the world''s leading technology companies, allowing us to understand solution alternatives and recommend and support the most appropriate solution for our clients. By leveraging these elements, we are able to help our clients convert leading edge ideas into tangible results.
Our professionals are aligned with a technology service line to promote the development of deep technical skills and experiences and improve our ability to tailor solutions to solve our clients'' business issues. Our service lines include:
Application Management Services
Information Management
Oracle Package Technologies
SAP Package Technologies
Emerging Solutions Technologies
Systems Integration
Technology Strategy & Architecture
Application Management Services: Provide complete operations services for application management, custom development, and business process outsourcing for clients. Develop the post implementation go-live support environment, construct the transition plan from the project team to the support team, and support and maintain the client applications and technology infrastructure
Information Management : Plan, design, and implement solutions that deliver and analyze information efficiently for competitive advantage
Oracle Package Technologies : Performs advisory and implementation services to address manufacturing, financial, human resources, customer relationship management, procurement, order management, supply chain, and other business needs throughout the enterprise leveraging the full suite of Oracle products (ie Oracle EBS, PeopleSoft, JD Edwards, Siebel, and Edge Products)
SAP Package Technologies : Perform advisory and implementation services to address manufacturing, financial, human resources, customer relationship management, supply chain, and other business needs throughout the enterprise with the full suite of SAP products
Emerging Solutions Technologies: Builds new practices that differentiate, complement, and augment our existing offerings in the enterprise application and eCommerce arenas.
Systems Integration : Provide Technology Solution Development and Integration across the SDLC including requirements, functional specs, design, custom development, integration, testing, and deployment. Deloitte''s SI Capability maintains a strong focus on structuring, managing, and implementing complex technical solutions requiring deep business expertise, process optimization, and business operations knowledge to achieve significant and measurable business value
Technology Strategy & Architecture: Deliver Technology Advisory and Implementation solutions that extract and maximize business value from IT investments. Encompasses architecture, engineering, and operations services for the IT strategy, innovation, operations, and infrastructure required to deliver efficient and effective platforms fundamental to business success
ref: IndeedCampaignFY12
Essential functions of a Senior Manager at Deloitte Consulting:
- Client Management: Manage day to day interactions with executive clients and sponsors
- Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
- Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
- People Development : Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
Senior Managers in the SAP Customer capability within the Customer Solutions practice are required to have:
- Experience in onsite functional or technical roles on at least five full-lifecycle SAP CRM implementations, with strong expertise in at least two of the following the areas/modules:
Marketing
Sales
Service
Order Management/Order to Cash
- Ten+ years consulting and/or CRM implementation experience.
- Experience managing at least four large-scale full-life cycle implementations of CRM solutions, including ownership of the technical solution, management of the overall team and ownership and management of project financials.
- Experience defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.
- Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits end-to-end.
- Desire to learn additional in-demand CRM platforms including Oracle/Siebel CRM, or other Cloud-enabled solutions
- Ability to travel to client sites 80-100% of the time
- A Bachelors degree
In addition, successful Senior Managers will have the following preferred background:
- Willingness to work on projects requiring international travel
- Ability to work independently and manage multiple task assignments
- Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- An advanced degree in the area of specialization
Experience implementing other CRM platforms (Oracle/Siebel CRM, Oracle Fusion, , Microsoft Dynamics, etc) or CPQ technologies (Big Machines
About Deloitte
As used in this document, -Deloitte- means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Disclaimer: If you are not reviewing this job posting on our Careers- site ( ) or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at .
Req Number: 16 06102
Category: Management Consulting
Location: Charlotte, NC

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