IT SAP Delivery Manager
Be part of something biggerDecode the futureAt Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planetWe share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you areWe believe diverse perspectives make us stronger and more innovativeIn our global community of people from 100
countries, we listen to each other, actively contribute, and grow togetherJoin us in our exciting quest to build the future home.All about the role:
The SAP Service Delivery Manager for BA NA is responsible for the overall delivery of SAP & HR applications support and maintenance services provided to business users and process owners within BA NAAs Service Delivery Manager you act as the primary operational contact point SAP key users, Business Process Owners, HR and IT Solutions teamsThe Service Delivery Manager is also responsible for driving coordination internally within the IT organization and other stakeholders with the objective to optimize quality of service to the user communitySuccess in the position requires you to have high service focus and a strong customer experience mindsetYou are acting with high sense of urgency, prioritize according to business impact and take the level of ownership requiredYou are also driving continuous improvement in support operations joint service delivery partners and internal IT teams.What you'll do:
Manage the overall delivery of application support and maintenance services provided by external delivery partnersThis include adherence to operational service levels and a day-to-day high-quality delivery. Manage escalations from key business and IT stakeholder and make sure such are prioritized and addressed appropriatelyWhen required take ownership driving progress for complex problems in highly urgent situations and serve as cross team integrator. Manage operational support forums with BA NA Key User groups and Application teams including any required communications versus Business and IT stakeholders. Manage the inclusion of new or enhanced application scope to the existing application support portfolio making sure transitioned solutions are stable and support entities are ready to handle steady state delivery. Responsible for Delivery Management, Process Management, Change Control, Problem Management, Incident Management, and Service Management for systems as required. Represent the SAP & HR IT support for BA NA in the larger global framework and work with representatives from other BA ITs and Global IT teams when required Drive innovation agenda SAP & HR applications support in BA NA to establish improved ways of working with the objective to achieve improved end user experience but also to realize operational and cost efficiencies Partner with HR on their solution initiatives to create roadmaps, investment plan, budget, project execution. Fully responsible for driving technical issue resolution in coordination business SMEs and the AM&D team, escalating as necessary The IT Manager will also work closely with global teams and be responsible for coordinating system upgrades, regression testing and other activities as required. Qualifications required:
Bachelor degree in IT/Computer Science At least 5 years previous experience in leading roles within SAP service or project/program delivery 10
years of total SAP-ECC experience with specialization in any one or more SAP Module Experience in HR applications like Workday, Cornerstone, UltiPro Experience of at least 3-4 SAP & HR Projects including Implementations, Rollouts, Upgrades etc., least 5-6 years of deep, leadership experience in Application Management Services & Development for a large organization with SAP as the core platform Where you'll be:
This position will be based at our corporate North American headquarters in Charlotte, NCBenefits highlights:
Hybrid work model Medical, dental, vision and life insurance Competitive holiday and vacation time off program Retirement Savings Plan (401(k)) with relevant company contribution. Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service As part of Electrolux, we will continuously invest in you and your developmentThere are no barriers to where your career could take youIT SAP Delivery Manager Recommended Skills Application Lifecycle Management Business Process Improvement Business Processes Change Control Communication Customer Experience Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
countries, we listen to each other, actively contribute, and grow togetherJoin us in our exciting quest to build the future home.All about the role:
The SAP Service Delivery Manager for BA NA is responsible for the overall delivery of SAP & HR applications support and maintenance services provided to business users and process owners within BA NAAs Service Delivery Manager you act as the primary operational contact point SAP key users, Business Process Owners, HR and IT Solutions teamsThe Service Delivery Manager is also responsible for driving coordination internally within the IT organization and other stakeholders with the objective to optimize quality of service to the user communitySuccess in the position requires you to have high service focus and a strong customer experience mindsetYou are acting with high sense of urgency, prioritize according to business impact and take the level of ownership requiredYou are also driving continuous improvement in support operations joint service delivery partners and internal IT teams.What you'll do:
Manage the overall delivery of application support and maintenance services provided by external delivery partnersThis include adherence to operational service levels and a day-to-day high-quality delivery. Manage escalations from key business and IT stakeholder and make sure such are prioritized and addressed appropriatelyWhen required take ownership driving progress for complex problems in highly urgent situations and serve as cross team integrator. Manage operational support forums with BA NA Key User groups and Application teams including any required communications versus Business and IT stakeholders. Manage the inclusion of new or enhanced application scope to the existing application support portfolio making sure transitioned solutions are stable and support entities are ready to handle steady state delivery. Responsible for Delivery Management, Process Management, Change Control, Problem Management, Incident Management, and Service Management for systems as required. Represent the SAP & HR IT support for BA NA in the larger global framework and work with representatives from other BA ITs and Global IT teams when required Drive innovation agenda SAP & HR applications support in BA NA to establish improved ways of working with the objective to achieve improved end user experience but also to realize operational and cost efficiencies Partner with HR on their solution initiatives to create roadmaps, investment plan, budget, project execution. Fully responsible for driving technical issue resolution in coordination business SMEs and the AM&D team, escalating as necessary The IT Manager will also work closely with global teams and be responsible for coordinating system upgrades, regression testing and other activities as required. Qualifications required:
Bachelor degree in IT/Computer Science At least 5 years previous experience in leading roles within SAP service or project/program delivery 10
years of total SAP-ECC experience with specialization in any one or more SAP Module Experience in HR applications like Workday, Cornerstone, UltiPro Experience of at least 3-4 SAP & HR Projects including Implementations, Rollouts, Upgrades etc., least 5-6 years of deep, leadership experience in Application Management Services & Development for a large organization with SAP as the core platform Where you'll be:
This position will be based at our corporate North American headquarters in Charlotte, NCBenefits highlights:
Hybrid work model Medical, dental, vision and life insurance Competitive holiday and vacation time off program Retirement Savings Plan (401(k)) with relevant company contribution. Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service As part of Electrolux, we will continuously invest in you and your developmentThere are no barriers to where your career could take youIT SAP Delivery Manager Recommended Skills Application Lifecycle Management Business Process Improvement Business Processes Change Control Communication Customer Experience Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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