Utilities Services Technician
3.
9 Charlotte, NC Charlotte, NC Full-time Full-time $50,339 - $55,931 a year $50,339 - $55,931 a year 1 day ago 1 day ago 1 day ago Charlotte's local government, with more than 7,000 employees and a $2.
39 billion budget, works hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees.
Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville.
Charlotte Water's FY 23 budget is $535M and a five-year capital program of $2.
5 billion.
We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.
We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens.
A major commerce center, Charlotte hosts several of the nation's largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame.
We work hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play.
Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary The Utilities Services Technician provides customer service, processes residential and commercial applications for new water and sewer connections, and processes accounts receivable.
This position involves extensive billing system work, resolving customer problems, cash handling, and utilization of engineering maps to determine water and sewer availability.
Work is performed under the direction of the Account Services Manager.
Major Duties and Responsibilities Assists walk-in customers and customers via telephone and email with water and sewer service availability, current pricing for services, and assists with application completion.
Create billing system records including service address information, services, and apply charges.
Examine maps (GIS) and as-builts to determine water/sewer service availability and communicate service availability upon customer request.
Process payments for new services through billing system and prepare deposits in accordance with City Cash Handling Policy.
Determines necessity of capacity assurance, extension policy, private utility easements, and/or encroachments and guides customer as necessary.
Provide information about Design Manual and Extension policy, as well as other applicable City, County, or State requirements for new water/sewer tap installations.
Administers Financial Assistance/Connection Fee Loan contract process including application and loan setup in the billing system.
Process service dismantlement requests.
Help resolve complex issues with external and internal customers.
Performs other related job duties as assigned.
Knowledge, Skills & Abilities Knowledge of utilities and billing systems.
Knowledge of office machines (copiers, scanners, fax machines).
Knowledge of computers, GIS, and Arc Reader.
Knowledge of customer service techniques.
Knowledge of basic accounting processes.
Skill in basic engineering skills such as reading engineering maps.
Ability to work with others.
Ability to maintain positive work relationships.
PHYSICAL DEMANDS:
The work is sedentary work and requires exerting up to 10 pounds of force occasionally to move objects.
Additionally, the following physical abilities are required:
feeling, manual dexterity, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, mental acuity, reaching, speaking, standing, expressing ideas by spoken word, shouting above noises, visual acuity in data/color/observations/equipment/inspections, and walking.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
Minimum Qualifications High school diploma or GED from an accredited school.
Three (3) years of related work experience.
Licenses, Certifications or Registrations:
Requires valid driver's license.
Desires AWWA certification.
Salary $50,339.
00 - $55,931.
00 Commensurate with Experience Conditions of Employment The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte.
The type of information that will be collected as part of a background check includes, but is not limited to:
reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA).
The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination.
During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities.
Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available.
Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202.
Our hours are Monday through Friday, 8 a.
m.
to 5 p.
m.
(EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to email protected .
Benefits The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte's benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion If you have technical issues submitting your application, click here.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Charlotte, NC Charlotte, NC Full-time Full-time $50,339 - $55,931 a year $50,339 - $55,931 a year 1 day ago 1 day ago 1 day ago Charlotte's local government, with more than 7,000 employees and a $2.
39 billion budget, works hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees.
Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville.
Charlotte Water's FY 23 budget is $535M and a five-year capital program of $2.
5 billion.
We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.
We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens.
A major commerce center, Charlotte hosts several of the nation's largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame.
We work hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play.
Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary The Utilities Services Technician provides customer service, processes residential and commercial applications for new water and sewer connections, and processes accounts receivable.
This position involves extensive billing system work, resolving customer problems, cash handling, and utilization of engineering maps to determine water and sewer availability.
Work is performed under the direction of the Account Services Manager.
Major Duties and Responsibilities Assists walk-in customers and customers via telephone and email with water and sewer service availability, current pricing for services, and assists with application completion.
Create billing system records including service address information, services, and apply charges.
Examine maps (GIS) and as-builts to determine water/sewer service availability and communicate service availability upon customer request.
Process payments for new services through billing system and prepare deposits in accordance with City Cash Handling Policy.
Determines necessity of capacity assurance, extension policy, private utility easements, and/or encroachments and guides customer as necessary.
Provide information about Design Manual and Extension policy, as well as other applicable City, County, or State requirements for new water/sewer tap installations.
Administers Financial Assistance/Connection Fee Loan contract process including application and loan setup in the billing system.
Process service dismantlement requests.
Help resolve complex issues with external and internal customers.
Performs other related job duties as assigned.
Knowledge, Skills & Abilities Knowledge of utilities and billing systems.
Knowledge of office machines (copiers, scanners, fax machines).
Knowledge of computers, GIS, and Arc Reader.
Knowledge of customer service techniques.
Knowledge of basic accounting processes.
Skill in basic engineering skills such as reading engineering maps.
Ability to work with others.
Ability to maintain positive work relationships.
PHYSICAL DEMANDS:
The work is sedentary work and requires exerting up to 10 pounds of force occasionally to move objects.
Additionally, the following physical abilities are required:
feeling, manual dexterity, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, mental acuity, reaching, speaking, standing, expressing ideas by spoken word, shouting above noises, visual acuity in data/color/observations/equipment/inspections, and walking.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
Minimum Qualifications High school diploma or GED from an accredited school.
Three (3) years of related work experience.
Licenses, Certifications or Registrations:
Requires valid driver's license.
Desires AWWA certification.
Salary $50,339.
00 - $55,931.
00 Commensurate with Experience Conditions of Employment The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte.
The type of information that will be collected as part of a background check includes, but is not limited to:
reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA).
The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination.
During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities.
Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available.
Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202.
Our hours are Monday through Friday, 8 a.
m.
to 5 p.
m.
(EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to email protected .
Benefits The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte's benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion If you have technical issues submitting your application, click here.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
