Technical Support
Job Title:
Technical Support Duration:
24 Month contract; chance to extend/convert to full time.
Location:
Charlotte, NC (ONSITE) Pay:
40- 45/HR Industry:
Financial IndustryRequired
Qualifications:
4
years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following:
work experience, training, military experience, education.
Abinitio Experience Red Hat Linux Experience Service Now Experience Job
Responsibilities:
Lead or participate in initiatives and projects within technology operations.
Contribute to planning related to technology operations projects or deliverables.
Analyze moderately complex technology operations issues which require in depth review.
Review and approve release change documents.
Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script.
Plan and design, document and enforce escalation policies and procedures.
Provide activity, progress and status reports to management and keeps management posted of any critical issues.
Provide accurate problem identification, ticket documentation, customer and vendor dialogue.
Troubleshoot and triage job failures and work closely with AD / Production support and vendors to drive towards root cause identification and resolution.
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments.
Improve deployment processes and tools; architecture, design and day-to-day technical support, scheduling and governance models.
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement.
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures.
Recommended Skills Architecture Governance Linux Red Hat Problem Solving Reengineering Technical Support Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p6r16csv79tqyglks', 'ExternalApply-j3p6r16csv79tqyglks'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Technical Support Duration:
24 Month contract; chance to extend/convert to full time.
Location:
Charlotte, NC (ONSITE) Pay:
40- 45/HR Industry:
Financial IndustryRequired
Qualifications:
4
years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following:
work experience, training, military experience, education.
Abinitio Experience Red Hat Linux Experience Service Now Experience Job
Responsibilities:
Lead or participate in initiatives and projects within technology operations.
Contribute to planning related to technology operations projects or deliverables.
Analyze moderately complex technology operations issues which require in depth review.
Review and approve release change documents.
Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script.
Plan and design, document and enforce escalation policies and procedures.
Provide activity, progress and status reports to management and keeps management posted of any critical issues.
Provide accurate problem identification, ticket documentation, customer and vendor dialogue.
Troubleshoot and triage job failures and work closely with AD / Production support and vendors to drive towards root cause identification and resolution.
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments.
Improve deployment processes and tools; architecture, design and day-to-day technical support, scheduling and governance models.
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement.
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures.
Recommended Skills Architecture Governance Linux Red Hat Problem Solving Reengineering Technical Support Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p6r16csv79tqyglks', 'ExternalApply-j3p6r16csv79tqyglks'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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