Junior Systems Analyst
Hendrick Automotive GroupLocation:
6000 Monroe Rd, Charlotte, North Carolina 28212
Summary:
The Junior Systems Analyst is an entry level position on the Help Desk, is the primary point of contact for all requests for IT assistance, and provides technical support on a wide range of issues in a call-center environment.
This position may require some travel and may assist with software deployments in dealerships.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Answering phone calls placed to the Help Desk, logging calls in the ticketing system and responding to requests for support made via ticketing system.
Providing professional and courteous assistance to our Teammates, with a genuine desire to understand and solve problems through to completion.
Troubleshooting hardware and software issues on Windows 10 systems.
Provide support for applications including Microsoft Office, Reynolds & Reynolds and other software packages.
Installing and configuring software on Windows 10 systems.
Coordinating replacements in the event of hardware failures.
Processing requests for account changes.
Producing documentation on systems and troubleshooting practices.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit https:
//www.
eeoc.
gov/employers/upload/poster_screen_reader_optimized.
pdf.
Recommended Skills Enterprise Application Software Help Desk Microsoft Office Microsoft Windows Networking Problem Solving Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3w66g5zgw4lr8xdsvv', 'ExternalApply-j3w66g5zgw4lr8xdsvv'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
6000 Monroe Rd, Charlotte, North Carolina 28212
Summary:
The Junior Systems Analyst is an entry level position on the Help Desk, is the primary point of contact for all requests for IT assistance, and provides technical support on a wide range of issues in a call-center environment.
This position may require some travel and may assist with software deployments in dealerships.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Answering phone calls placed to the Help Desk, logging calls in the ticketing system and responding to requests for support made via ticketing system.
Providing professional and courteous assistance to our Teammates, with a genuine desire to understand and solve problems through to completion.
Troubleshooting hardware and software issues on Windows 10 systems.
Provide support for applications including Microsoft Office, Reynolds & Reynolds and other software packages.
Installing and configuring software on Windows 10 systems.
Coordinating replacements in the event of hardware failures.
Processing requests for account changes.
Producing documentation on systems and troubleshooting practices.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit https:
//www.
eeoc.
gov/employers/upload/poster_screen_reader_optimized.
pdf.
Recommended Skills Enterprise Application Software Help Desk Microsoft Office Microsoft Windows Networking Problem Solving Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3w66g5zgw4lr8xdsvv', 'ExternalApply-j3w66g5zgw4lr8xdsvv'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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