Associate Customer Success Representative Everyday Banking (R-317208)
In this role you will:
Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phonePerform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulationsRegularly receive direction from management, escalate questions and refer more difficult issues to SrCustomer Success RepresentativesExpress empathy when helping our customers as you correct their issuesNeed to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of callsNavigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering informationEffectively multitasking will be the secret to your success!Testing:
A pre-employment assessment is required for this positionAfter submitting your application, please monitor your email for future communicationsCompensation:
Starting rate $20.
00 per hourTraining and Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 1/29/2024 for 7 weeksTraining hours are 8:
30 a.
m- 5:
00 p.
mMonday - FridayYou are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, 6:
00 a.
m- 10:
00 pm (EST)Your regular work schedule will be based on business need and will include working at least one weekend day and some holidaysMost Schedules available will be mid-shift and evening shifts.
Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Required Qualifications:
6
months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following:
work experience, training, military experience, education
Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issuesAbility to interact with integrity and a high level of professionalism with all levels of customers, team members, and management Basic Microsoft Office SkillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationExperience delivering results in a fast-paced, deadline driven environmentExcellent verbal, written, and interpersonal communication skillsGood attention to detail and accuracy skills Ability to quickly learn business operations and processesJob Expectations:
Must be able to attend full duration of required training period.
Willingness to work onsite in a Hybrid model one week in the office every other week after 5 months with the companyYou must meet performance objectives and is subject to change anytime without notice based on performance and business needs.
Work Location:
1525 W W.
T Harris Blvd Charlotte, NC 28262PDN-9ad5bce3-9c93-4644-b57a-c2b4aa7b4792 Recommended Skills Written Communication Customer Service Call Centers Time Management Microsoft Outlook Computer Literacy Estimated Salary: $20 to $28 per hour based on qualifications.
Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phonePerform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulationsRegularly receive direction from management, escalate questions and refer more difficult issues to SrCustomer Success RepresentativesExpress empathy when helping our customers as you correct their issuesNeed to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of callsNavigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering informationEffectively multitasking will be the secret to your success!Testing:
A pre-employment assessment is required for this positionAfter submitting your application, please monitor your email for future communicationsCompensation:
Starting rate $20.
00 per hourTraining and Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 1/29/2024 for 7 weeksTraining hours are 8:
30 a.
m- 5:
00 p.
mMonday - FridayYou are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, 6:
00 a.
m- 10:
00 pm (EST)Your regular work schedule will be based on business need and will include working at least one weekend day and some holidaysMost Schedules available will be mid-shift and evening shifts.
Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Required Qualifications:
6
months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following:
work experience, training, military experience, education
Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issuesAbility to interact with integrity and a high level of professionalism with all levels of customers, team members, and management Basic Microsoft Office SkillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationExperience delivering results in a fast-paced, deadline driven environmentExcellent verbal, written, and interpersonal communication skillsGood attention to detail and accuracy skills Ability to quickly learn business operations and processesJob Expectations:
Must be able to attend full duration of required training period.
Willingness to work onsite in a Hybrid model one week in the office every other week after 5 months with the companyYou must meet performance objectives and is subject to change anytime without notice based on performance and business needs.
Work Location:
1525 W W.
T Harris Blvd Charlotte, NC 28262PDN-9ad5bce3-9c93-4644-b57a-c2b4aa7b4792 Recommended Skills Written Communication Customer Service Call Centers Time Management Microsoft Outlook Computer Literacy Estimated Salary: $20 to $28 per hour based on qualifications.
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