CALL CENTER SALES BUSINESS RETENTION REP (SARDIS RD) - $18 PER HOUR
3.
3 Charlotte, NC Charlotte, NC Full-time Full-time 2 days ago 2 days ago 2 days ago Our agents earn an hourly base pay of $18.
00 along with lucrative commission and incentives fora targethourly earnings of $27.
08/hour or $53,623 annually.
Top performers canearn $77,300, plus incentives.
You may also qualify for free internet,TVand phone services (restrictions do apply).
JOB SUMMARY Maximize customer and revenue retention via inbound and outbound telephone calls from and to commercial customers requesting Disconnect/Downgrade of service while attempting to retain and grow their business.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for skillfully retaining customers through positive customer relationship building.
This includes but is not limited to:
diffusing the irate customer situation by utilizing strong listening skills and probing techniques and identifying reason(s) for disconnect and overcome objections.
Responsible for creating developing long-term relationships with new and existing customers Develops customer centric solutions and deliver recommendations to right size their business on product benefits Work through business class customer complaints through understanding the complexity of business telecom needs and how to right size their business.
Act as a consultant addressing business needs.
Professionally communicate and handle all business class customers concerns with tact and empathy for a business owner perspective Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers by effectively transitioning from the Save to upgrading the customer to additional products and services.
Take ownership of customers' concerns and act as a primary contact, providing appropriate contact information related to process.
Act as intermediary between customer and appropriate departments to ensure customer satisfaction.
Research, analyze and resolve billing inquiries.
Educate commercial customers on the competitive advantages of Business products, services and support.
Maintain knowledge of all marketing campaigns, competitive campaigns/pricing, save offers, and make appropriate use of campaigns/save offers in retaining customers.
Identify and engage with company personnel to assist with retention efforts as warranted.
Ask insightful questions regarding customer satisfaction and reason for cancellation.
Update CSG, Sales force, CIT, and billing system with result of the save attempt.
Enter all appropriate work orders, credits and adjustments, early termination fees, etc.
Punctual and consistent attendance is required.
Must be available for overtime or weekend hours, as needed.
Perform other duties as requested.
REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Knowledge of Charter Business Internet, video, music, data, and telephone products and services Ability to demonstrate a record of success in your sales career to date Knowledge of Business Telecom complexities Required Education High school diploma or equivalent Required Related Work Experience and Number of Years B2B, Customer Service / Telephone sales experience - 3 WORKING CONDITIONS Office environment Job Type:
Full-time Pay:
$18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Paid time off Paid training Tuition reimbursement Vision insurance Experience level:
3 years Shift:
8 hour shift Day shift Evening shift Morning shift Supplemental pay types:
Commission pay Weekly day range:
Monday to Friday Work setting:
Call center In-person Work Location:
In person 401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Paid time off Paid training Tuition reimbursement Vision insurance 3 years 8 hour shift Day shift Evening shift Morning shift Commission pay Monday to Friday Call center In-person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Charlotte, NC Charlotte, NC Full-time Full-time 2 days ago 2 days ago 2 days ago Our agents earn an hourly base pay of $18.
00 along with lucrative commission and incentives fora targethourly earnings of $27.
08/hour or $53,623 annually.
Top performers canearn $77,300, plus incentives.
You may also qualify for free internet,TVand phone services (restrictions do apply).
JOB SUMMARY Maximize customer and revenue retention via inbound and outbound telephone calls from and to commercial customers requesting Disconnect/Downgrade of service while attempting to retain and grow their business.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for skillfully retaining customers through positive customer relationship building.
This includes but is not limited to:
diffusing the irate customer situation by utilizing strong listening skills and probing techniques and identifying reason(s) for disconnect and overcome objections.
Responsible for creating developing long-term relationships with new and existing customers Develops customer centric solutions and deliver recommendations to right size their business on product benefits Work through business class customer complaints through understanding the complexity of business telecom needs and how to right size their business.
Act as a consultant addressing business needs.
Professionally communicate and handle all business class customers concerns with tact and empathy for a business owner perspective Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers by effectively transitioning from the Save to upgrading the customer to additional products and services.
Take ownership of customers' concerns and act as a primary contact, providing appropriate contact information related to process.
Act as intermediary between customer and appropriate departments to ensure customer satisfaction.
Research, analyze and resolve billing inquiries.
Educate commercial customers on the competitive advantages of Business products, services and support.
Maintain knowledge of all marketing campaigns, competitive campaigns/pricing, save offers, and make appropriate use of campaigns/save offers in retaining customers.
Identify and engage with company personnel to assist with retention efforts as warranted.
Ask insightful questions regarding customer satisfaction and reason for cancellation.
Update CSG, Sales force, CIT, and billing system with result of the save attempt.
Enter all appropriate work orders, credits and adjustments, early termination fees, etc.
Punctual and consistent attendance is required.
Must be available for overtime or weekend hours, as needed.
Perform other duties as requested.
REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Knowledge of Charter Business Internet, video, music, data, and telephone products and services Ability to demonstrate a record of success in your sales career to date Knowledge of Business Telecom complexities Required Education High school diploma or equivalent Required Related Work Experience and Number of Years B2B, Customer Service / Telephone sales experience - 3 WORKING CONDITIONS Office environment Job Type:
Full-time Pay:
$18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Paid time off Paid training Tuition reimbursement Vision insurance Experience level:
3 years Shift:
8 hour shift Day shift Evening shift Morning shift Supplemental pay types:
Commission pay Weekly day range:
Monday to Friday Work setting:
Call center In-person Work Location:
In person 401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Paid time off Paid training Tuition reimbursement Vision insurance 3 years 8 hour shift Day shift Evening shift Morning shift Commission pay Monday to Friday Call center In-person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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