Remote Call Center Agent
Hello, I am one of the Recruiters with Corestaff.
We are seeking multiple candidates for a Remote Customer Service Representatives remote contract opportunity with a tentative start date of 9/11/23.
You must BYOD( Bring your own Device) MUST RESIDE IN THE STATE OF NEW JERSEY Pay Rates - $16.
50 $17.
50-bilingual (Eng/Span)Weekly pay!Training Schedule/Duration:
M-F 8:
00 AM - 4:
30 PM Eastern for a duration of 3 weeks.
Essential Duties and
Responsibilities:
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Respond effectively to all forms of inbound and outbound contacts.
Track and document all inquiries using the applicable systems.
Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Facilitate translation services for non-English speaking callers according to procedures.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Education Required:
High School Diploma, GED, or equivalent AA or higher degree preferred Background & Experience Required:
Minimum of 6 months experience needed; Strong data entry and telephone skills; Excellent organizational, interpersonal, written, and verbal communication skills; Ability to perform comfortably in a fast-paced work environment; Ability to successfully execute many complex tasks simultaneously; Ability to work as a team member, as well as independently; Previous experience with computers, phone systems, and headsets preferred; Previous experience in customer service and call center preferred; Bi-lingual Spanish is a plus.
This is the first step to be considered for this opportunityMust have your own equipment to operate from home, that meets the below specifications:
( you must provide screenshots of your computer requirements and your internet speed.
1.
Home internet Speed, 25
Mbps download speed; 15
Mbps upload and Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
2.
PC Processor (CPU) Minimum Requirement:
Intel i5, AMD Ryzen 5.
PC Memory:
8
GB RAMPC Hard Drive Storage:
256 GB SSD5.
PC/Operating System:
Windows 10 or higher Your PC must be hard-wired to the ethernet cableIf you meet the Computer requirements above, please reach out to ( you must provide screenshots of your About Computer, Storage, and of your internet speed test.
this can be checked at speedtest.
netIf you meet all these requirements, I will reach out and schedule a 15 min phone interview Kristen CampbellRecruiter/ Corestaff/ swipejobsEmail:
email protected Phone:
334-772-0897 Recommended Skills Call Centers Communication Confidentiality Customer Service Data Entry Microsoft Windows Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking multiple candidates for a Remote Customer Service Representatives remote contract opportunity with a tentative start date of 9/11/23.
You must BYOD( Bring your own Device) MUST RESIDE IN THE STATE OF NEW JERSEY Pay Rates - $16.
50 $17.
50-bilingual (Eng/Span)Weekly pay!Training Schedule/Duration:
M-F 8:
00 AM - 4:
30 PM Eastern for a duration of 3 weeks.
Essential Duties and
Responsibilities:
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Respond effectively to all forms of inbound and outbound contacts.
Track and document all inquiries using the applicable systems.
Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Facilitate translation services for non-English speaking callers according to procedures.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Education Required:
High School Diploma, GED, or equivalent AA or higher degree preferred Background & Experience Required:
Minimum of 6 months experience needed; Strong data entry and telephone skills; Excellent organizational, interpersonal, written, and verbal communication skills; Ability to perform comfortably in a fast-paced work environment; Ability to successfully execute many complex tasks simultaneously; Ability to work as a team member, as well as independently; Previous experience with computers, phone systems, and headsets preferred; Previous experience in customer service and call center preferred; Bi-lingual Spanish is a plus.
This is the first step to be considered for this opportunityMust have your own equipment to operate from home, that meets the below specifications:
( you must provide screenshots of your computer requirements and your internet speed.
1.
Home internet Speed, 25
Mbps download speed; 15
Mbps upload and Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
2.
PC Processor (CPU) Minimum Requirement:
Intel i5, AMD Ryzen 5.
PC Memory:
8
GB RAMPC Hard Drive Storage:
256 GB SSD5.
PC/Operating System:
Windows 10 or higher Your PC must be hard-wired to the ethernet cableIf you meet the Computer requirements above, please reach out to ( you must provide screenshots of your About Computer, Storage, and of your internet speed test.
this can be checked at speedtest.
netIf you meet all these requirements, I will reach out and schedule a 15 min phone interview Kristen CampbellRecruiter/ Corestaff/ swipejobsEmail:
email protected Phone:
334-772-0897 Recommended Skills Call Centers Communication Confidentiality Customer Service Data Entry Microsoft Windows Estimated Salary: $20 to $28 per hour based on qualifications.
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