Director, Client Management at Trustmark in Charlotte, NC
This position will be performed in our Charlotte, NC location. Please note this position will be entirely virtual until our return to office (date still to be announced), at which time our associates will be working in a hybrid capacity of 3 days in the office and 2 days remotely. Key Accountabilities:
Work closely with Client Managers on day-to-day client/broker issues as well as high priority issue resolution. Coordinates with sales regarding new business to determine appropriate client management assignments. Assign and monitor client management and client coordinator workloads. Facilitate the ongoing education, training, mentoring of the client management staff to include industry and regulatory updates, new products and trends. Provide high level of customer service to all internal and external constituents by working proactively across department to meet client deliverables as well as providing timely and equitable issue resolution. Create and maintain statistical data and communicate findings with RVP/Director as appropriate Ensure strong client relationships are established and maintained through personal contact with clients, phone calls, visits, etc. Other duties as needed/assigned. Managerial
Responsibilities:
Assisting in the decision making for hiring and terminating staff Communicating areas of accountability and performance expectations Determining standards of performance as a basis to review staff progress Fostering a cooperative and harmonious working climate conducive to maximizing employee morale and productivity Requirements:
5
years Client Management experience Possess keen understanding of Health Benefits business strategy Project Management:
prioritizes process, establishes and meet deadlines, manages diverse group of individuals to meet time critical deadlines and complete tasks Communication Skills:
demonstrates effectiveness in both written and verbal communication skills, and is able to effectively persuade, shares information in concise manner Interpersonal Skills:
relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably Prior people leadership/management Cross Functional Team Building:
successfully blends people into teams; establishes purpose of team; creates strong morale; shares successes; gains respect of team Self-motivated:
makes things happen; energized by challenge; understands the importance and impact of assignments and tenaciously move toward completion PC literacy/Microsoft office State insurance license-preferred Consultative selling skills-Preferred Bachelor degree-Preferred
Salary Range:
$80K -- $100K
Minimum Qualification
Account Management, Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
Work closely with Client Managers on day-to-day client/broker issues as well as high priority issue resolution. Coordinates with sales regarding new business to determine appropriate client management assignments. Assign and monitor client management and client coordinator workloads. Facilitate the ongoing education, training, mentoring of the client management staff to include industry and regulatory updates, new products and trends. Provide high level of customer service to all internal and external constituents by working proactively across department to meet client deliverables as well as providing timely and equitable issue resolution. Create and maintain statistical data and communicate findings with RVP/Director as appropriate Ensure strong client relationships are established and maintained through personal contact with clients, phone calls, visits, etc. Other duties as needed/assigned. Managerial
Responsibilities:
Assisting in the decision making for hiring and terminating staff Communicating areas of accountability and performance expectations Determining standards of performance as a basis to review staff progress Fostering a cooperative and harmonious working climate conducive to maximizing employee morale and productivity Requirements:
5
years Client Management experience Possess keen understanding of Health Benefits business strategy Project Management:
prioritizes process, establishes and meet deadlines, manages diverse group of individuals to meet time critical deadlines and complete tasks Communication Skills:
demonstrates effectiveness in both written and verbal communication skills, and is able to effectively persuade, shares information in concise manner Interpersonal Skills:
relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably Prior people leadership/management Cross Functional Team Building:
successfully blends people into teams; establishes purpose of team; creates strong morale; shares successes; gains respect of team Self-motivated:
makes things happen; energized by challenge; understands the importance and impact of assignments and tenaciously move toward completion PC literacy/Microsoft office State insurance license-preferred Consultative selling skills-Preferred Bachelor degree-Preferred
Salary Range:
$80K -- $100K
Minimum Qualification
Account Management, Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
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