Comm Business Product Analyst
JOB SUMMARY The Communications Business Product Analyst is responsible for driving efficient outcomes for the Internal Communications Technology team.
This role will define and document requirements for development of various technology platforms, including the company-wide intranet, video and mass email tools.
The role will also identify business needs and perform analysis of internal system data, scope and business objectives.
This includes research and fact-finding combined with an understanding of associated technologies and company requirements.
The position actively and consistently supports all related efforts to simplify and enhance the employee experience when using internal communications technology while identifying business problems and proposing business solutions.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience Identify internal stakeholders and their requirements and advise how those requests align with corporate strategic initiatives Gather all technical and user specifications to document for developers and testing teams Analyze incoming requirements to understand strengths and weaknesses to recommend priorities for internal communication systems, identifying the highest value problem to solve and validate that the team has a solution Consult with management and users to determine development needs Participate in testing to validate requirements were met by developers REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to prioritize and organize effectively Ability to work independently, as well as in a collaborative and dynamic team environment Ability to handle multiple projects and priorities Ability to analyze and interpret data Ability to define key performance indicators / metrics Ability to document, prepare and present data-driven presentations Ability to quickly become subject matter expert on multiple software tools Effective analytical and problem-solving skills Ability to quickly identify business problems/opportunities Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to manage multiple projects at one time Ability to prioritize and organize effectively Knowledge of software applications such as Word, Excel, etc.
Knowledge of applicable system/s (Specifically Adobe Experience Cloud:
AEM, Campaign, Target, Analytics Required Education Bachelor's degree or equivalent experience Required Related Work Experience and Number of Years Business Systems, Product or IT analysis experience - 2
WORKING CONDITIONS Office environment RCU322 2023-17843 2023 Here, employees don't just have jobs, they build careers.
That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including:
Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
EOE, including disability/vets.
Learn about our inclusive culture.
Recommended Skills Adobe Experience Manager Analytical Business Planning Business Requirements Business Systems Campaigns Estimated Salary: $20 to $28 per hour based on qualifications.
This role will define and document requirements for development of various technology platforms, including the company-wide intranet, video and mass email tools.
The role will also identify business needs and perform analysis of internal system data, scope and business objectives.
This includes research and fact-finding combined with an understanding of associated technologies and company requirements.
The position actively and consistently supports all related efforts to simplify and enhance the employee experience when using internal communications technology while identifying business problems and proposing business solutions.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience Identify internal stakeholders and their requirements and advise how those requests align with corporate strategic initiatives Gather all technical and user specifications to document for developers and testing teams Analyze incoming requirements to understand strengths and weaknesses to recommend priorities for internal communication systems, identifying the highest value problem to solve and validate that the team has a solution Consult with management and users to determine development needs Participate in testing to validate requirements were met by developers REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to prioritize and organize effectively Ability to work independently, as well as in a collaborative and dynamic team environment Ability to handle multiple projects and priorities Ability to analyze and interpret data Ability to define key performance indicators / metrics Ability to document, prepare and present data-driven presentations Ability to quickly become subject matter expert on multiple software tools Effective analytical and problem-solving skills Ability to quickly identify business problems/opportunities Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to manage multiple projects at one time Ability to prioritize and organize effectively Knowledge of software applications such as Word, Excel, etc.
Knowledge of applicable system/s (Specifically Adobe Experience Cloud:
AEM, Campaign, Target, Analytics Required Education Bachelor's degree or equivalent experience Required Related Work Experience and Number of Years Business Systems, Product or IT analysis experience - 2
WORKING CONDITIONS Office environment RCU322 2023-17843 2023 Here, employees don't just have jobs, they build careers.
That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including:
Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
EOE, including disability/vets.
Learn about our inclusive culture.
Recommended Skills Adobe Experience Manager Analytical Business Planning Business Requirements Business Systems Campaigns Estimated Salary: $20 to $28 per hour based on qualifications.
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